Welcome Tools

I am Ocud. You have probably arrived at my blog because you lost a big pot to another tool, just like yourself, and have come to unleash some of that anger or maybe your poker tournament has entered a break and you are looking for some entertainment.

So tools, I bring you to the Ocud Blog. These are my experiences and chat transcripts from playing online poker. You are probably in one of my blogs. Although, I also want to extend this blog to the rest of the online poker world. Feel free to blog about your online poker experiences with other tools.

Let poker tools unite in one place. Let it be Ocud's Blog.




Thursday, September 17, 2009

Customer Service Tool

I guess live chat reps are geting a little more snippy lately....Names have been altered in order to protect the identity of this live chat tool -

Hello, my name is 'Stupid Tool'. I'll be assisting you today.

You: hi, i received an email about receiving 20 free gold chips, but it doesnt seem like the code is working.....can you just credit my account manually?
'Stupid Tool': Hi, you need to make your deposit first.
You: There was no mention in the email about making a deposit to receive the gold chips.
'Stupid Tool': The emails said's 100% Reload upto $1000 PLUS 20 Gold Chips Automatically credited using the bonus code SH100.
You: oh ok, thought the reload bonus was the part that was contingent on deposit
You: and you guys are not doing anything to make good on poker being down for several weeks?
'Stupid Tool': The poker wasn't down for several weeks, it was our tournaments but we did had ring games.
You: just for tournaments is what i mean...as tens of thousands in freeroll money ended up not going out to the players as it was scheduled to.
'Stupid Tool': Sure make a deposit and we will give you some gold chips.
You: aha thanks, well done, great customer service right there...not like i haven’t made plenty before...tell the stupid tool team at sportsbook i said great job taking care of loyal customers.
You: good day stupid tool

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