BetOnUSA Online Chat Support

BetOnUSA's poker service was taken down for an undetermined period of time. Below is a copy of my online chat with a BetOnUSA support representative in regards to that down time. Some background...BetOnUSA provides poker and sportsbook services and they did not provide its clients with advance notice prior to taking it down. While I was speaking to the rep, I thought I would clue him in to all the tools on BetOnUSA

Hello, my name is Mark Hill. How may I help you today?
Ocud: Mark,
Ocud: I am upset that the poker service went down without any prior advance notice.
Mark Hill: Unfortunately poker transfers are currently unavailable as we upgrade our poker product forthe future. We regret any inconvenience caused and would like assure you that we're working to getthis resolved as soon as possible.While we work on our new and improved poker room, try our other poker casino products -Three CardPoker and Bermuda Poker.
Ocud: So is poker coming back? And if so, are you getting rid of all the tools that were onyour service?
Mark Hill: It will be coming back in the near future
Mark Hill: Can I have your customer ID number please? (You can find this number underneath yourname on your betting ticket when you login to your account.)
Mark Hill: Can I have your customer ID number please? (You can find this number underneath yourname on your betting ticket when you login to your account.)
Mark Hill: We will email you as soon as there is an update
Ocud: ***********
Mark Hill: We will also be continually improving the website
Ocud: Please hold. I am on the phone.
Ocud: Could you please provide a timeframe
Ocud: Hello?
Ocud: I do not appreciate waiting for a response.
Mark Hill: I am sorry we do not have a timeframe available
Ocud: I would rather not have to pester you every other day to get information on when thenew upgraded poker service will be released
Mark Hill: I apologize for any inconvenience caused.
Ocud: At the minimum can you address my question regarding the abundance of tools thatwere on your poker service?
Mark Hill: We are looking into it and will improve the service offered on the poker room
Mark Hill: Is there anything else I can assist you with?
Ocud: Early on I was able to put away all these tools in my toolchest but as the service gotpopular and the clientele grew, it become an insurmountable task and now I need BetONUSA's help
Mark Hill: please bear with me for a moment while I look into this...
Mark Hill: As it is a new poker service we have no idea what will be on it
Ocud: In that case, I will check on the status of this on Wednesday. I expect to have somespecific information and dates by the end of this week regarding the new service release and my otherconcern.
Mark Hill: Is there anything else I can assist you with?
Ocud: No thanks. My current email address is under maintenance so please email allcorrespondence pertaining to these issues at "TheToolChest03@gmail.com"
Mark Hill: In order to change your email address on file, please provide me with the following piecesof information regarding your account:1) Your full name2) Your zip code3) Your last deposit, bet OR withdrawal amount (any one of these)4) Your old email address (the one currently on your account)5) Your new email address (the one you want to change it to)You can simply type this information into the chat window so that I can update your account wherepossible.
Ocud: Thanks
Mark Hill: Please note that we can only send emails to the address on file, so you will need to updateit as above